Refund and Return Policy
1. Overview
At EMYR, we value customer satisfaction and strive to ensure a smooth shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the terms under which refunds and returns are accepted.
2. Eligibility for Return
Products may be eligible for return if they meet the following conditions:
- The return request is raised within 7 days of delivery.
- The item is unused, unopened, and in its original packaging.
- The product is not listed as non-returnable (e.g., personal care items, used fragrances).
- Proof of purchase (order ID/invoice) is provided.
3. Non-Returnable Items
The following products are not eligible for return:
- Opened or used perfumes/fragrances
- Items marked as non-returnable on the product page
- Gift cards or promotional items
- Products damaged due to misuse or improper handling
4. Return Process
To initiate a return:
1. Contact our support team at [Insert Support Email] within 7 days of delivery.
2. Provide order details and reason for return.
3. Our team will assess the request and arrange for a pickup (if applicable).
4. The item must be securely packed and handed over to the courier.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the refund status. Approved refunds will be processed to the original payment method within 5–10 business days. Shipping charges (if any) are non-refundable unless the return is due to our error.
6. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We may request photos or videos for verification. Once verified, a replacement or full refund will be issued.
7. Cancellations
Orders can be cancelled before they are shipped. Once shipped, the order cannot be cancelled but may be eligible for return per this policy.
8. Contact Us
If you have any questions about our Refund and Return Policy, contact us at:
EMYR
Email: emyrbeauty@gmail.com
Phone: +91 9372817572